Return Procedure

Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return.

1. Please contact our Customer Service staff by e-mailing us at mandelei@post.gmail.com if you would like to return your product. Dead sea items will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.

2. The RMA number is to be placed on the shipping label below the shipping address provided by Customer Service. All returns must be in the original packaging.

3. Once the item is received at the specified address and is verified to be in original condition, applicable credit will be issued to the customer's credit card. Customers should allow 30 days for a refund to appear on their statements.

4. All returns should be shipped to: Israel, Haifa, Admon-Flag street 8, 3570512

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